Thank you for your contact.
Would you mind trying the latest updated driver from the following link to see if it helps?
Windows:https://drive.google.com/file/d/0B5LrxEbDolynTkQ5S2hMTjFUc1U/view
Mac:https://www.dropbox.com/s/cd08cbk7q659yvx/PenDisplay20150128.pkg?dl=0
I hope the driver will help.
If the problem still persists, please feel free to contact service@huiontablet.com to ask for more help.
Thank you.